Return Policy

Return and Exchange Policy

• No Returns or Exchanges: Due to the nature of customized products, we do not accept returns, exchanges, or refund claims.
• Refund Processing: Refunds for approved claims of damaged or incorrect products will be credited within 7 business days following the successful verification and confirmation of the issue by our quality assurance team. Claims must be submitted within 7 calendar days from the date of delivery for consideration.
• Refunds for Damaged Products: In the rare case of a damaged or incorrect product, a refund may be issued.
• Customers must provide a clear parcel opening video as evidence.
• Requests without this video will not be considered.

Cancellations

• Orders can only be canceled before they are dispatched.
• Once dispatched, cancellations are not allowed.